Privacy policy

Privacy Policy - Ferro Distribution

Last updated: March 4, 2026

Ferro Distribution (“Ferro Distribution,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and share information when you visit or make a purchase from ferrodist.com (the “Site”).

By using the Site, you agree to the practices described in this policy.

Information We Collect

When you visit our Site or place an order, we collect information necessary to process your purchase and operate our store. This may include information you provide directly, such as your name, email address, shipping and billing address, phone number, and details about the items you purchased.

Payment information is processed securely through our ecommerce and payment providers. We do not store or have access to complete credit card numbers.

We also collect certain information automatically when you browse the Site, such as your IP address, device information, browser type, pages you view, and information collected through cookies or similar technologies.

How We Use Your Information

We use the information we collect to fulfill and manage orders, provide customer support, communicate order updates, improve and optimize the Site, detect and prevent fraud, and run marketing and advertising campaigns. We may also use data to measure the effectiveness of our marketing.

Cookies and Tracking Technologies

We use cookies and similar technologies to help the Site function properly, improve your shopping experience, and understand how visitors use our Site. We may use analytics services and advertising or remarketing technologies that help us measure traffic and show ads to visitors who have previously visited our Site. These tools may collect information such as your IP address and browsing behavior.

You can manage cookies through your browser settings. Disabling cookies may affect certain features of the Site.

Sharing Your Information

We do not sell or rent your personal information. We share information only with service providers who help us operate our store and deliver your order. This may include our ecommerce platform provider, payment processors, shipping carriers, and analytics or advertising providers. These partners receive only the information they need to perform their services for us.

We may also share information if required to comply with applicable laws, regulations, or lawful requests.

Customer Accounts

If you choose to create an account on the Site, we store basic account information such as your name, email address, and order history so you can review past orders, manage addresses, and check out more efficiently. You may request deletion of your account by contacting us.

Data Retention

We retain order and customer information for business records unless and until you request deletion, except where retention is required for tax, legal, accounting, or other legitimate business purposes.

Your Choices

You may request access to, correction of, or deletion of your personal information, subject to applicable legal requirements. You may also unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails.

Security

We use reasonable safeguards intended to protect your information, including technical and administrative measures. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

The Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or would like to make a request regarding your personal information, please contact:

Ferro Distribution
22412 Innovation Dr. #2
Elkhart, IN 46514 USA
Tel: 574-206-3133
Email: support@ferrodistribution.com
Hours: Monday–Friday, 7:30 AM – 4:00 PM EST