Terms of service
Terms of Service - Ferro Distribution
Last updated: March 4, 2026
Welcome to Ferro Distribution. These Terms of Service (the “Terms”) govern your use of ferrodist.com (the “Site”) and any purchases made through the Site. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
1. Online Store Terms
You must be at least 18 years old, or the age of majority in your jurisdiction, to use this Site and place orders. You agree not to use the Site or products for any illegal or unauthorized purpose, and you agree to comply with all applicable laws and regulations.
2. General Conditions
Ferro Distribution reserves the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site, access to the Site, or any content on the Site without our express written permission.
3. Accuracy of Information
We work to provide accurate product, pricing, and availability information. However, occasional errors, inaccuracies, or omissions may occur. Ferro Distribution reserves the right to correct any errors, update information, or cancel orders if any information on the Site is inaccurate at any time, including after an order has been submitted.
4. Product Availability and Modifications
Products may be available in limited quantities. Ferro Distribution may modify or discontinue products, services, or pricing at any time without notice. We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of any product or service.
5. Order Acceptance and Billing
We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, suspected fraud, or issues identified with your order. You agree to provide current, complete, and accurate purchase and account information for all transactions. If we make a change to or cancel an order, we may attempt to notify you using the email address and/or billing phone number provided at checkout.
6. Shipping and Delivery
Shipping times provided on the Site or at checkout are estimates and may vary based on carrier conditions and destination. Orders are generally processed within one to two business days. We do not ship on weekends or U.S. holidays. For additional details, please review our Shipping Policy.
7. Returns and Refunds
Returns are accepted within fourteen (14) days of delivery, provided the item is unused, in original condition, and accompanied by a copy of the receipt or invoice. Customers are responsible for return shipping costs unless the item arrived damaged or was shipped in error. For full details, please review our Return Policy.
8. Third-Party Tools and Services
We may use third-party providers to support the operation of our Site and services, such as our ecommerce platform and payment processing, shipping and delivery services, and analytics or advertising tools. These third parties have their own privacy practices and terms. Ferro Distribution is not responsible for third-party service performance or policies.
9. Personal Information
Your submission of personal information through the Site is governed by our Privacy Policy. By using the Site, you consent to our data practices as described in that policy.
10. Prohibited Uses
You may not use the Site or its content for illegal or fraudulent activity, to interfere with or circumvent security features of the Site, to upload or transmit viruses or harmful code, to collect or track the personal information of others without authorization, or to spam, phish, or engage in malicious conduct. Any violation of these Terms may result in termination of your access to the Site.
11. Disclaimer of Warranties
The Site and our products are provided “as is” and “as available.” Ferro Distribution does not guarantee uninterrupted or error-free service. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.
12. Limitation of Liability
To the fullest extent permitted by law, Ferro Distribution is not liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products. Our maximum liability is limited to the amount you paid for the product giving rise to the claim.
13. Indemnification
You agree to indemnify and hold Ferro Distribution harmless from any claim, demand, loss, liability, or expense (including reasonable attorneys’ fees) arising from your violation of these Terms or misuse of the Site.
14. Severability
If any portion of these Terms is determined to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.
15. Termination
We may terminate or suspend your access to the Site at any time, without notice, if we believe you have violated these Terms or engaged in improper conduct.
16. Governing Law
These Terms are governed by and interpreted in accordance with the laws of the State of Indiana, USA, without regard to conflict-of-law principles.
17. Contact Information
Questions about these Terms of Service may be sent to:
Ferro Distribution
22412 Innovation Dr. #2
Elkhart, IN 46514
Tel: 574-206-3133
Email: support@ferrodistribution.com
Hours: Monday–Friday, 7:30 AM – 4:00 PM EST