Privacy Policy

Last updated: January 2026

Ferro Distribution (“Ferro Distribution,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from the Ferro Distribution website.

By using this site, you agree to the practices described below.

Information We Collect

When you visit our store or place an order, we collect certain information necessary to process your purchase and operate our website, including:

Personal information you provide

Name
Email address
Shipping and billing address
Phone number
Payment information (processed securely by Shopify Payments; Ferro Distribution does not store or have access to complete credit card numbers)
Order details and purchase history

Automatically collected information

IP address
Device information
Browser type
Pages visited
Cookies and similar tracking technologies used for analytics and advertising

This information is collected through our ecommerce platform, Shopify, when you visit or interact with our store.

How We Use Your Information

We use the information we collect to:

Process and fulfill orders
Provide customer support and respond to inquiries
Communicate order confirmations and updates
Improve and optimize our website
Detect and prevent fraud
Measure and improve marketing performance
Serve relevant advertising through Google Ads

Payment Processing

We use Shopify Payments to process all transactions.
Payment details are encrypted and handled directly by Shopify. Ferro Distribution does not store or process full payment card information.

For more information on how Shopify handles personal data, please review Shopify’s Privacy Policy:
https://www.shopify.com/legal/privacy

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze site usage. These include:

Google Analytics, to understand website traffic and user behavior
Google Ads remarketing tags, to display relevant ads to visitors who have previously interacted with our site

You can opt out of Google’s use of cookies for advertising by visiting:
https://www.google.com/settings/ads/anonymous

Sharing Your Information

We do not sell or rent personal information.

We share information only with trusted service providers as necessary to operate our business, including:

Shopify, for ecommerce platform services and payment processing
UPS, for order shipment and delivery services
Google, for analytics and advertising services

These third parties receive only the information required to perform their services.

Customer Accounts

If you create a customer account on our site, we store your name, email address, and order history so you can view past purchases, manage addresses, and check out more efficiently.

You may request deletion of your account at any time by contacting us.

Data Retention

We retain order and account information for our records unless and until you request deletion, except where retention is required for legal, tax, or accounting purposes.

Your Choices

You may:

Disable cookies through your browser settings
Opt out of personalized Google advertising
Request access to or deletion of your personal information
Update or correct your account information

Requests may be submitted by emailing support@ferrodestribution.com.

Security

We use industry-standard security measures, including encryption and secure servers, to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

Ferro Distribution
22412 Innovation Dr.
Elkhart, Indiana 46514 USA

Tel: 574-294-7571
Email: support@ferrodestribution.com