Shipping Policy

Last updated: January 2026

Thank you for shopping with Ferro Distribution. This page explains how and when your order will ship.

Order Processing Time

Orders are processed within 1–2 business days.

Please note:

We do not ship orders on weekends or U.S. holidays.
Orders placed after business hours will be processed on the next business day.

If we experience a high volume of orders, processing times may be slightly delayed. We will notify you if significant delays occur.

Shipping Methods & Delivery Times

We offer standard shipping options at checkout. Delivery times depend on the carrier and destination but typically fall within the following ranges:

Standard Shipping: 3–7 business days
Expedited Shipping (if available): 2–3 business days

Shipping rates are calculated and displayed at checkout.

Shipping Locations

We currently ship to addresses within the United States only.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.
Please allow up to 24 hours for tracking details to update.

Shipping Delays

Delivery delays caused by weather, carrier disruptions, or peak shipping periods are outside of our control. Ferro Distribution is not responsible for delays caused by third-party carriers.

Lost or Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery and include:

Photos of the damage
Your order number

If a package is lost in transit, we will work with the carrier to investigate. Replacement or refund decisions are handled on a case-by-case basis.

Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout. Ferro Distribution is not responsible for orders shipped to incorrect addresses provided by the customer.

Contact Us

If you have questions about shipping or need assistance, please contact us:

Ferro Distribution
22412 Innovation Dr.
Elkhart, Indiana 46514 USA

Tel: 574-294-7571
Email: support@ferrodestribution.com