Terms of Service

Terms of Service

Last updated: January 2026

Welcome to Ferro Distribution. These Terms of Service (“Terms”) govern your use of the Ferro Distribution website and any purchases made through our online store. By accessing or using this site, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website.

1. Online Store Terms

You must be at least 18 years old, or the age of majority in your jurisdiction, to use this site.
You agree not to use our products for any illegal or unauthorized purpose, and you agree to comply with all applicable laws.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the site or its content without express written permission from Ferro Distribution.

3. Accuracy of Information

We strive to ensure that all information on this site is accurate and up to date. However, errors, inaccuracies, or omissions may occur. We reserve the right to correct any errors and to update information or cancel orders if information is inaccurate at any time.

4. Products and Availability

All products are subject to availability.
We reserve the right to modify or discontinue any product or service without notice. Ferro Distribution is not liable for any modification, price change, suspension, or discontinuation.

5. Orders and Billing

We reserve the right to refuse or cancel any order for any reason, including limitations on available quantities or issues identified during order processing.

You agree to provide current, complete, and accurate purchase and account information for all transactions made through our store.

6. Shipping and Delivery

Shipping times are estimates and may vary due to carrier conditions or other factors beyond our control.
Orders are processed within 1–2 business days, excluding weekends and U.S. holidays.

For more details, please review our Shipping Policy.

7. Returns and Refunds

Returns are accepted within 14 days of delivery, provided items are unused, in original condition, and accompanied by a copy of the receipt or invoice.

Customers are responsible for return shipping costs unless the item was damaged or shipped in error.

For full details, please review our Return Policy.

8. Third-Party Services

We use third-party service providers to operate our store and fulfill orders, including:

  • Shopify (ecommerce platform and payment processing)

  • UPS (shipping services)

  • Google Analytics and Google Ads (analytics and marketing)

Ferro Distribution is not responsible for the performance or policies of third-party services.

9. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

10. Prohibited Uses

You are prohibited from using the site or its content:

  • For unlawful purposes

  • To violate any regulations or laws

  • To interfere with security features of the site

  • To upload or transmit malicious code

  • To collect personal information of others without consent

Violation of these Terms may result in termination of access to the site.

11. Disclaimer of Warranties

Products and services are provided “as is” and “as available.”
Ferro Distribution does not guarantee uninterrupted or error-free service.

To the fullest extent permitted by law, all warranties, express or implied, are disclaimed.

12. Limitation of Liability

Ferro Distribution shall not be liable for any indirect, incidental, or consequential damages arising from your use of the site or products.

Our total liability is limited to the amount paid for the product giving rise to the claim.

13. Indemnification

You agree to indemnify and hold Ferro Distribution harmless from any claim or demand arising from your violation of these Terms or misuse of the site.

14. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain in effect.

15. Termination

We may terminate or suspend your access to the site at any time, without notice, for violation of these Terms.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Indiana, USA.

17. Contact Information

Questions about these Terms of Service may be directed to:

Ferro Distribution
22412 Innovation Dr.
Elkhart, Indiana 46514 USA

Tel: 574-294-7571
Email: support@ferrodestribution.com